FAQ

  • Q- How much is shipping?
    A:     We Offer FREE Express Delivery: To USA

  • Q- How long does shipping takes?
    A: All orders are shipped within 1-3 business days
    Shipping: US orders will deliver within 5-10 days

  • Q- Where is my order?
    A:     You can track your order using the tracking number sent to you via email.

  • Q- What is my tracking number?
    A:     This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

  • Q - I've lost my tracking number. What can I do?
    A:     Simply contact us at support@alpspring.com with your full name and mailing address, and we will resend your confirmation number.

  • Q- How can I make changes to my order?
    A-     If you need to make changes to your order you will need to contact us before your item is shipped OR within 12 hours of placing the order.

  • We Can Change:
    - Your delivery details
    - Your name
    - Your email
    - Your phone number

  • Q- How can I cancel my order?
    A: - You must contact us before your item is shipped OR within 12 hours.
    -We cannot cancel your order once it has already been shipped.

  • Q - What is your return policy?
    A:     Please see our refund and Return Policy by clicking on this link:
    https://alpspring.com/policies/refund-policy

  • Q - Who do I contact if there's something wrong with my order?
    A:     If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@alpspring.com

  • Contact us
    If we still haven't managed to answer your question please feel free to contact us at support@alpspring.com and we'll get back to you within 24hrs!

Upgrade My Daily Hydration Today

To Enjoy Better Health and Live Happier Moments!

Shop Now